Cancellation & Refund Policy

Cancellation and Refunds: Streaming Slots

StreamAdda reserves the right to postpone/cancel services because of technical issues or force-majeure events (like floods, earthquakes, political instability, a pandemic situation, etc.). In such cases, we will work with you to find an appropriate resolution.

Our refund policy guidelines:

• Quick Decision: If something's not right, let us know within 24 hours of your purchase for a potential refund. We believe in quick resolutions.
• Fair Consideration: We'll thoughtfully review your refund request; our goal is to ensure your satisfaction. Every request is evaluated on its own merits.
• Special Offers: Just a heads-up, items bought on discount or during promotional offers aren't eligible for refunds. These are already provided at reduced rates.
• Change of Heart: We understand, but refunds aren't available if you simply change your mind after making a purchase. Please review your selection carefully before purchasing.
• When Tech Gets Tricky: We know technology can sometimes have a mind of its own. If you run into technical issues that stop you from accessing our website, videos, or dashboard, and you've already used our services without success, we're here to help. Just show us the issue, and we'll work with you to find a solution.
• Your Success is Our Goal: We're all about helping you succeed. But if you feel our system or services haven't quite hit the mark despite your best efforts, we're here to listen. Just show us how you've tried to use our service, and we'll review your case thoroughly.
• EU Consumers: For customers within the European Union, in compliance with EU consumer protection laws, you are entitled to a refund request period that extends beyond the standard 24-hour window. This is in accordance with the Consumer Rights Directive.

Refund Eligibility

All refund requests must be notified to the customer support team within 24 hours of the purchase. For the refund, there has to be a genuine reason. If our service/slot fails to serve you the purpose mentioned in the description, you may be eligible for a refund after verification.

To be eligible for a refund:

• Request must be made within 24 hours of purchase
• You must provide a valid reason for the refund
• You must not have used more than 2 hours of streaming time
• The service must have a genuine technical fault from our end
• You must provide any requested proof or documentation

Refund Process

To request a refund of any purchase, please email customer service at info.streamadda@gmail.com with the following information:

• Your registered email address
• Order/Transaction ID
• Date of purchase
• Detailed reason for refund request
• Screenshots or proof of the issue (if applicable)
• Any other relevant documentation

Processing Time: We will review your request and respond within 5-7 business days. If approved, refunds will be processed to the original payment method within 7-10 business days. Please note that it may take additional time for your bank or payment provider to process the refund.

Exceptions - Non-Refundable Cases

The following items/reasons are not eligible for refund or exchange:

• If you just change your mind after purchase
• If you just don't need the service after using it for a few days
• If you just wanted to try the service casually for a few days
• For any false claims or misrepresentation
• After the streaming slot validity period has expired
• If the service was used as intended without technical issues
• If more than 24 hours have passed since purchase
• Promotional or discounted purchases
• If your account was suspended for violating Terms of Service
• If the issue is related to third-party platforms (YouTube, etc.) and not our service

Shipping Policy

StreamAdda is a digital streaming service platform. No physical products are shipped.This is a 100% digital service.

Upon successful payment:

• Your streaming slot is activated immediately (within minutes)
• Access to the dashboard is granted instantly
• You can start uploading and streaming right away
• No shipping time or delivery waiting period
• Service is available 24/7 once activated

Note: As this is a digital service, there are no shipping costs, delivery charges, or physical shipment tracking.

Cancellation by User

You may cancel your subscription or slot at any time through your dashboard or by contacting customer support. However, please note:

• No refunds will be provided for the unused portion of your slot after 24 hours of purchase
• Your service will remain active until the validity period ends
• You can continue to use all features until expiration
• Uploaded videos will be deleted 5 days after slot expiration
• Stream keys should be changed on the platform after cancellation for security

Cancellation by StreamAdda

We reserve the right to cancel or suspend your service immediately if:

• You violate our Terms of Service
• You upload prohibited, illegal, or copyrighted content without permission
• You engage in fraudulent activities
• Payment fails, is disputed, or charged back
• You use the service to harm others or engage in illegal activities
• You violate the terms of streaming platforms
• You share your account credentials with others

In such cases, no refund will be provided and your uploaded content may be deleted immediately.

Partial Refunds

In certain situations, partial refunds may be granted at our discretion:

• If there was a prolonged service outage on our end
• If you experienced persistent technical issues that we couldn't resolve
• Other special circumstances as determined by our support team

Partial refund amounts are calculated based on the unused portion of your service and the nature of the issue experienced.